June 11, 2015

How Emotions Shape Decision Making

Since this piece was first published in 2012, it’s been in the top 5 of viewed articles every day. Clearly – the head vs. heart conflict is very much alive.  There is little disagreement that effective decision-making is one of the most important tasks we have in every part of life. If we were to take a survey in the […]
February 6, 2014

What Have We Learned from 20 Years of Emotional Intelligence?

In 1995, Emotional Intelligence: Why it Can Matter More than IQ by Daniel Goleman was published. The introduction of Emotional Intelligence (EI) generated excitement and hope. Nearly twenty years later, it’s time to look at the progress and future of this work. As a student of psychology and social systems, EI (Emotional Intelligence) had immediate resonance with my experience and offered some […]
June 27, 2013

Emotional Intelligence ~ 20 Years On ~ Part 2

Continuing the conversation started in Part 1 of this article – several key questions keep surfacing.  One is the often unspoken tension between EI (Emotional Intelligence) and what is typically thought of as “therapy.” For anyone who has been involved in a therapeutic process, it’s immediately clear that learning and applying EI principles is very different from being “in therapy.” […]
October 28, 2010

There is Nothing Soft about "Soft Skills"

 Ever since I began to work in the business world, the term “soft skills” always felt off to me. The more I come to appreciate the complexity of human dynamics, the more off it feels. In my experience, there is nothing soft or easy about mastering people skills. In fact, when I look around, especially in the workplace, clear and effective […]