January 26, 2015

The "Management Model" You Can’t Manage Without – Part 1

In his book, Your Brain at Work, author David Rock gave organizational leaders an essential model for understanding human dynamics at work.  Forget the “toolkit.”  This model is the foundation that holds everything affecting performance in place. Leaders and co-workers entering the brave new world of business in the 21st century who ignore this knowledge face a serious uphill climb.  […]
January 24, 2015

We Need New Models for Workplace Relationships – Part 1

I used to facilitate a three-day seminar I had co-developed for the American Management Association on conflict management. From San Francisco to New York, I heard an endless array of workplace “war stories” over five years.  One woman’s experience remains with me today.  (Sara) was distressed and sought out my advice at the end of the first day of the […]
January 13, 2015

Are You Listening? The Essentials of Real Listening

“Some lucky people seem to have a magic touch when it comes to getting people to buy into their plans, goals and desires. But, in reality, reaching people isn’t magic. It’s an art…and a science.  And it’s easier than you think.”   Mark Goulston, author, Just Listen Yes, we all know that listening is important. It is considered, by broad […]
October 30, 2014

Question The Answers ~ The Importance of Critical Thinking

It strikes me that this is an era of pressing choices – personal and collective.  Conditioned and habituated thinking cannot address the complexities we face. We’re  caught up in old, polarized, binary thinking that is not only an impediment to our growth – but regressive and potentially dangerous.  How do we make complex decisions in the face of such pressure?  […]
August 11, 2014

Stop Driving Yourself to Distraction: Reclaiming Your Sanity

“We live in a moment of history where change is so speeded up that we begin to see the present only when it is already disappearing.”   ~ R.D Laing The Scottish psychologist, R.D Laing wrote these prescient words in 1970.  In our work we see an alarming increase of the effects of overwork and overwhelm on our clients.  Many of the […]
July 16, 2014

Why Today’s Workplace Needs Emotional Intelligence More Than Ever!

We learn a lot from our clients.  Their insights and experiences are our primary lifeline to what is happening at every level in today’s workplace. And too often, what we hear isn’t pretty. Overworked, overburdened, stressed, exhausted, cynical, pessimistic, untrusting, disengaged, resentful, frustrated, fearful and angry are common descriptions too many people give us.  Since we began integrating Emotional Intelligence […]
June 6, 2014

Your Beliefs Run Your Life But You Can Change the Story

“You see everything is about belief, whatever we believe rules our existence, rules our life.        Don Miguel Ruiz, author The 4 Agreements “What’s the most resilient parasite? An idea. A single idea from the human mind can build cities. An idea can transform the world and rewrite all the rules. Which is why I have to steal it.”  From the film Inception Remember […]
February 20, 2014

5 Reasons to Develop Your Empathy

“Empathy is the one weapon in the human repertoire that can rid us of the curse of xenophobia.”              Frans B.M. de Waal, author, The Age of Empathy   Are We Living in The Age of Narcissism or the Age of Empathy? Maybe it’s both. For human beings, both are innate.  Freud believed that narcissism was a normal developmental task […]
February 10, 2014

21st Century Workplaces – Democracies or Autocracies?

“Most of us don’t think about workplace rights. We think because we live in America we have the rights we need. There are no constitutional protections in the workplace.  Federal laws protect you from being fired because of race, gender or disability, but it doesn’t protect you for saying the boss is overworking you or the company’s actions are immoral. […]