June 11, 2016

The 5 Habits of an Empathetic Communicator

How we respond to others is largely a function of habit. Many small, repetitive, automatic responses that grow over a long period of time form habits. Mostly, these reactions are outside of our conscious awareness. They’re built on foundations formed by our beliefs, and in most cases, they stayed fixed, usually reinforcing old beliefs and naturally – old habits. Charles […]
April 21, 2016

Emotional Baggage at Work

“Other things may change us, but we start and end with family.” Anthony Brandt We all bring it – we all have it. It is a matter of degree – and awareness. In every interaction we have at work, we bring the dynamics of our families, culture, generation and gender with us.  The first problem is that most of us […]
February 4, 2016

Can I Trust You?

Trust is a fragile and complex thing. It’s a dynamic process  made up of our thoughts, beliefs, values, feelings and most important – our actions. It is often indefinable, highly personal and mostly an unconscious process that governs the why and how of what we do. Although trust, at all levels, appears to be at an all time low – […]
January 11, 2016

11 Ways to Be More Mindful in Your Work Relationships

Do you know about the marshmallow test? No, it’s not about seeing how many marshmallows you can toast and eat by the fire. It’s the classic Marshmallow Study conducted in 1968 at Stanford University by clinical psychologist Walter Mischel that became one of the longest running experiments in psychology. The initial study examined 600 children to see how they would […]
December 2, 2015

Every Word Has Power (Watching Your Language Can Change the Way You Feel at Work)

“But words are things, and a small drop of ink, Falling like dew, upon a thought, produces That which makes thousands, perhaps millions, think.” ~George Gordon Byron Words are powerful. What we say reflects what we think.  Our spoken word originates in our thought.  Typically, most people don’t think consciously.   Long established habits that have formed hard wired neural networks […]
November 17, 2015

Because I Said So: The Slow Death of Autocratic Leadership

We’re watching it happen before our very eyes.  Much of the world is experiencing profound collective introspection. For some it’s a slow bubbling – for others; a fast boil.  Our beliefs, practices, institutions and our leaders – especially our leaders, are undergoing intense scrutiny and criticism. The effects are often disorienting and feel chaotic.  Ever since 1939, when psychologist Kurt […]
October 31, 2015

The 3 R’s of Leadership ~ Reflection, Relationships & Resiliency

I’ve often written about the slow death of the authoritarian leader – envisioning the demise of command and control thinking as the prevailing force in organizational life. It is slow going – isn’t it?  At least it feels that way to me – even as an “observer” in my role as a consultant. The power issue hangs over us.  Although […]
October 20, 2015

8 Ways to Decrease Organizational Fear

 “The fantasy about organizational life is that people will behave in logical, unemotional and well-organized ways. It’s as though the boxes on the organizational charts are designed to keep the messiness of reality, people and emotions away from work.”    Dan Oestrich and Kathleen Ryan, co-authors, Driving Fear from The Workplace.  How is it that with so-called flattened hierarchies, employee engagement […]
October 11, 2015

There is Nothing Soft about "Soft Skills"

Ever since I began to work in the business world, the term “soft skills” always felt off to me. The more I come to appreciate the complexity of human dynamics, the more off it feels. In my experience, there is nothing soft or easy about mastering people skills. In fact, when I look around, especially in the workplace, clear and effective […]