May 13, 2015
Underneath every communication is a feeling. This feeling drives your communication. How conscious are you of the subtext of your communication and the impact it has on others? Every time we do a seminar or facilitate a meeting, people say they want better communication in the workplace. What most people are hungry for is communication that is real, honest, clear, concise […]
April 28, 2015
“I now realize I have been working with my eyes closed. I appreciate even more a professor with whom I work occasionally: he always makes the point that leaders, managers — everyone in fact — should never underestimate the importance of kindness at work.” Gill Corkindale, Harvard Business Review An article in the Harvard Business Review (HBR) by author Gill Corkindale, “The […]
April 26, 2015
My Google search for leadership turned up 499,000,000 results. It’s a well-covered topic with every nook and cranny explored. What more is there to say? There is general agreement that leadership models are changing dramatically. To be sure we’re still in the grip of the old command and control leadership paradigm with most organizational cultures still reflecting the […]
February 3, 2015
“Employees are not emotional islands. Rather, they continuously spread their own moods and receive and are influenced by others’ moods. When they work in groups, they literally can catch each others’ emotions like viruses, a phenomenon known as emotional contagion.” Wharton @ Work, University of Pennsylvania In the past decade, there has been an important finding in neuroscience that should […]
January 31, 2015
“We sense we’ve reached the end of something.” Lynne McTaggart, author, The Bond In Part 1 of this article I explored some of the forces that have shaped our vision of workplace relationships. There’s an increasing amount of rhetoric in business conversations today about the importance of optimizing people to maximize their strengths and nurture passion and creativity. Hey, I’m […]
January 26, 2015
In his book, Your Brain at Work, author David Rock gave organizational leaders an essential model for understanding human dynamics at work. Forget the “toolkit.” This model is the foundation that holds everything affecting performance in place. Leaders and co-workers entering the brave new world of business in the 21st century who ignore this knowledge face a serious uphill climb. […]
August 11, 2014
“We live in a moment of history where change is so speeded up that we begin to see the present only when it is already disappearing.” ~ R.D Laing The Scottish psychologist, R.D Laing wrote these prescient words in 1970. In our work we see an alarming increase of the effects of overwork and overwhelm on our clients. Many of the […]
July 16, 2014
We learn a lot from our clients. Their insights and experiences are our primary lifeline to what is happening at every level in today’s workplace. And too often, what we hear isn’t pretty. Overworked, overburdened, stressed, exhausted, cynical, pessimistic, untrusting, disengaged, resentful, frustrated, fearful and angry are common descriptions too many people give us. Since we began integrating Emotional Intelligence […]
February 20, 2014
“Empathy is the one weapon in the human repertoire that can rid us of the curse of xenophobia.” Frans B.M. de Waal, author, The Age of Empathy Are We Living in The Age of Narcissism or the Age of Empathy? Maybe it’s both. For human beings, both are innate. Freud believed that narcissism was a normal developmental task […]