April 16, 2026
“Some lucky people seem to have a magic touch when it comes to getting people to buy into their plans, goals and desires. But, in reality, reaching people isn’t magic. It’s an art…and a science. And it’s easier than you think.” Mark Goulston, author, Just Listen Yes, we all know that listening is important. It is considered, by broad […]
June 17, 2024
Ask me what is most important. And I will reply, It is people, It is people, It is people Maori Proverb You read a lot these days about the need for new workplace models. There is a growing consensus that decades of rigid, bottom line management structures kill the culture necessary for real collaborative relationships. The old models are broken: […]
February 14, 2024
I continue to be surprised by the lack of understanding we have about what we humans need to thrive. Of course, we know this. Modern psychology has studied and confirmed that without social connection, humans simply cannot thrive, They may, in certain cases, even die. Yet, many of us do not live as if we truly know this. This, I’ve […]
April 11, 2023
In truth, we all start, somewhere, within a family system. The experience is universal and lifelong. We all bring it – we all have it. It is a matter of degree – and awareness. In every interaction we have at work, we bring our internal and interpersonal dynamics to the table. Family, culture, generation and other demographic imprints with us. […]
January 21, 2022
Through the tragic events and natural disasters of past decades we’ve seen extraordinary outpourings of help and compassion for neighbors – and most important, strangers. Tragic events seem to galvanize our empathy and evoke great acts of kindness in response. In the past decade we have also been the beneficiaries of valuable findings from research to better understand the motives […]
December 5, 2021
If you look behind every strong anti-empathy feeling – fear, anger, rage, frustration, resentment, disappointment, hurt, and hostility – you’ll find beliefs. Beliefs are the activators of feelings – and they drive all of our behaviors and decision-making. Some beliefs are empathy-killers
August 18, 2021
“Our lives are not our own. We are bound to others, past and present, and by each crime and every kindness, we birth our future.” ― David Mitchell, Cloud Atlas Is kindness “compassion in action?” While there are distinctions made between kindness, empathy, compassion and altruism, most people experience kindness as action. With kindness we take our cognitive experience of […]
August 1, 2021
“The beliefs we have about anger and the interpretation we give to the experience are as important to its understanding as anything intrinsic to the emotion itself.” Carol Tavris Anger: The Misunderstood Emotion Anger has been called the “misunderstood emotion.” Why is that? Seems like we know everything there is to know about anger, don’t we? While there still is […]