January 27, 2014

Are We Addicted to Work?

The scene – the window from my midtown Manhattan hotel facing an office building. The time – 6 am –  the usual time I wake up when working in New York City (unless I can help it!)     More than a decade ago, when I started staying at this hotel, the offices were mostly dark at 6 am.   But in recent years, more lights […]
January 23, 2014

How Good is Your Word?

“What I’ve seen today for the first time is unacceptable. I am outraged and deeply saddened to learn that not only was I misled by a member of my staff, but this completely inappropriate and unsanctioned conduct was made without my knowledge.” (New Jersey Governor Christie in his 1st public statement on the “bridgegate” scandal) “We do not market food […]
October 24, 2013

We’re Up Against our Mindsets

Mindsets aren’t a new concept to me. I’ve been working with my own for a long time. I’m now conscious that I’ve constructed walls and obstacles that are buried deep within my thinking patterns.  I’ve also had the good fortune to understand that many of these blocks in my thinking aren’t even my own. I inherited them or was taught […]
October 14, 2013

FEAR in the Workplace

“Fear is an aggressive predator of joy and creativity in the workplace.” Terence Deal & M.K. Key The price tag on fear is high – for business and our own well-being. Emotional contagion is real. Fear is catchy. Old fears get easily activated. The way we talk to ourselves is a critically important factor in how we activate our fears. External […]
October 10, 2013

Forgiveness at Work – Cleaning our Emotional House

“Forgiveness is a lovely idea until you have someone to forgive.”  C.S. Lewis I’ve thought a lot about forgiveness lately. Often when we face life’s major passages, a flood of old thoughts and feelings suddenly reappear. But I must admit that I am not at the place where I started when I began to think about the concept of forgiveness for this […]
September 12, 2013

Work Isn’t Life

The historian and author, Studs Terkel, famously wrote, “Most of us have jobs that are too small for  our spirits.”   A few of you might be reacting to the title of this article thinking, “Hey, my work is my life,” or “My job is the most fulfilling thing in my life.” But that’s not what this article is about. Because life isn’t work. […]
September 9, 2013

5 Reasons Why Business Can’t Afford to Ignore Psychology For Another 100 Years!

“The problem with business is that it is afraid of dealing with the business of people.”   W. Edwards Deming Honestly, we don’t get it.  Why is business still so ignorant about the basics of human dynamics? Awareness of human psychology as it applies to work has evolved at a glacial pace while technology flies by it at the speed […]
August 29, 2013

Release Your Inner Giver

I refuse to buy into the belief that there are more takers in the world than givers. Naïve? The media is filled with stories about the greedy, the callous and the downright meanness of some people today.  Greed’s gotten so bad that we’re now applying scientific study (a good thing) to understand it better. While we recoiled when Gordon Gekko proclaimed […]
August 15, 2013

Coping with Indirect Communication

“Human relationships are rich and they’re messy and they’re demanding. And we clean them up with technology. Texting, email, posting, all of these things let us present the self as we want to be. We get to edit, and that means we get to delete, and that means we get to retouch, the face, the voice, the flesh, the body […]