December 2, 2010

Every Word Has Power (Watching Your Language Can Change the Way You Feel at Work)

“But words are things, and a small drop of ink, Falling like dew, upon a thought, produces That which makes thousands, perhaps millions, think.” ~George Gordon Byron Words are powerful. What we say reflects what we think.  Our spoken word originates in our thought.  Typically, most people don’t think consciously.  In fact, the common knowledge is that we use only […]
October 14, 2010

FEAR in the Workplace

“Fear is an aggressive predator of joy and creativity in the workplace.” Terence Deal & M.K. Key The price tag on fear is high – for business and our own well-being. Emotional contagion is real. Fear is catchy. Old fears get easily activated. The way we talk to ourselves is a critically important factor in how we activate our fears. External […]
October 7, 2010

Why is Conflict So Hard? How to Manage it More Productively

Despite the worn-out demands that the workplace is no place for “”personal feelings,” people bring all of their unresolved emotional baggage to work – and there is little we can do about that. Outmoded collective beliefs that endure like – work life and personal life should be separate – speak to a lack of knowledge about the new science  of emotions […]
February 4, 2010

Can I Trust You?

Trust is a fragile and complex thing. It’s a dynamic process  made up of our thoughts, beliefs, values, feelings and most important – our actions. It is often indefinable, highly personal and mostly an unconscious process that governs the why and how of what we do. Although trust, at all levels, appears to be at an all time low – […]
January 13, 2010

Are You Listening? The Essentials of Real Listening

“Some lucky people seem to have a magic touch when it comes to getting people to buy into their plans, goals and desires. But, in reality, reaching people isn’t magic. It’s an art…and a science.  And it’s easier than you think.”   Mark Goulston, author, Just Listen Yes, we all know that listening is important. It is considered, by broad […]