October 11, 2015
Ever since I began to work in the business world, the term “soft skills” always felt off to me. The more I come to appreciate the complexity of human dynamics, the more off it feels. In my experience, there is nothing soft or easy about mastering people skills. In fact, when I look around, especially in the workplace, clear and effective […]
May 13, 2015
Beneath every commuication is a feeling. This feeling drives your communication. How conscious you are of your communication will have an effect on others. All of our clients tell us that they want better, more effective communication at work. Most people are hungry for communication that is real, honest, clear, conscise and most important – respectful. Communication is suffering in […]
April 28, 2015
“I now realize I have been working with my eyes closed. I appreciate even more a professor with whom I work occasionally: he always makes the point that leaders, managers — everyone in fact — should never underestimate the importance of kindness at work.” Gill Corkindale, Harvard Business Review An article in the Harvard Business Review (HBR) by author Gill Corkindale, “The […]
February 11, 2015
“Trust is a delicate property of human relationships. It is influenced far more by actions than words. It takes a long time to build, but it can be destroyed very quickly. Even a single action – perhaps misunderstood – can have powerful effects.” Douglas McGregor, author of the business classic, The Human Side of Enterprise The Wharton School of Business published […]
February 1, 2015
“Brain science’s transformation of management isn’t just about another new technique or model. It’s about shifting our paradigm to incorporate the hard data of science and fundamentally changing the way we think about business.” Charles S. Jacobs, Management Rewired Neuroscience will revolutionize the way we do business. It will do that because it will eventually transform the way we view […]
January 26, 2015
In his book, Your Brain at Work, author David Rock gave organizational leaders an essential model for understanding human dynamics at work. Forget the “toolkit.” This model is the foundation that holds everything affecting performance in place. Leaders and co-workers entering the brave new world of business in the 21st century who ignore this knowledge face a serious uphill climb. […]
October 6, 2014
“The existentialists have constantly reminded us that what is worth understanding and knowing is our existence, the human condition, and that engagement and involvement are superior to a detached stance. Our mirror neurons show that we are not alone, but are biologically wired and evolutionary designed to be deeply interconnected with one another.” Marco Iacaboni, Mirroring People: The Science of […]
February 25, 2014
Most scientists agree that we are born to cooperate with others. In other words, we are born to be more “WE” than “ME.” Sometimes we wonder. The mounting research continues to paint a much rosier and more positive picture at least for the potential of a kinder, gentler workplace, society and planet. According to Dr. Thomas Tomasello, author of “Why […]
February 20, 2014
“Empathy is the one weapon in the human repertoire that can rid us of the curse of xenophobia.” Frans B.M. de Waal, author, The Age of Empathy Are We Living in The Age of Narcissism or the Age of Empathy? Maybe it’s both. For human beings, both are innate. Freud believed that narcissism was a normal developmental task […]