June 11, 2015

Self Talk – Are You Judging or Coaching?

I once heard someone say that if we overheard a conversation at the next table in a restaurant with people talking to each other the way we talk to ourselves – we’d get up and leave.  Know what I mean?  This statement has stayed with me for a long time, especially when I am judging myself harshly or listening to […]
January 26, 2015

The "Management Model" You Can’t Manage Without – Part 1

In his book, Your Brain at Work, author David Rock gave organizational leaders an essential model for understanding human dynamics at work.  Forget the “toolkit.”  This model is the foundation that holds everything affecting performance in place. Leaders and co-workers entering the brave new world of business in the 21st century who ignore this knowledge face a serious uphill climb.  […]
January 24, 2015

We Need New Models for Workplace Relationships – Part 1

I used to facilitate a three-day seminar I had co-developed for the American Management Association on conflict management. From San Francisco to New York, I heard an endless array of workplace “war stories” over five years.  One woman’s experience remains with me today.  (Sara) was distressed and sought out my advice at the end of the first day of the […]
January 13, 2015

Are You Listening? The Essentials of Real Listening

“Some lucky people seem to have a magic touch when it comes to getting people to buy into their plans, goals and desires. But, in reality, reaching people isn’t magic. It’s an art…and a science.  And it’s easier than you think.”   Mark Goulston, author, Just Listen Yes, we all know that listening is important. It is considered, by broad […]
December 6, 2012

Resolving Conflict: Going Beyond "Who Started It?"

“When patterns are broken new worlds emerge” Tuli Kuperberg What does a “who dunnit” in a work team have to do with a global conflict, or for that matter, any conflict? Looking at any major conflict one easily sees that they are usually convoluted, long-standing and seemingly intractable.  Working with many team and organizational conflicts one finds many of them to […]