Transforming Conflict into Opportunity

It is estimated that over 65% of performance problems result from strained relationships between employees – not from deficits in individual employees’ skill or motivation. Unmanaged employee conflict is perhaps the largest reducible cost in organizations today – and probably the least recognized.

Though the costs of weak conflict management skills are high, conflict, when managed wisely, can present opportunities for understanding, change and growth.

The Transforming Conflict into Opportunity program is comprised of 5 modules:

  • Understanding Root Causes and Reframing Conflict
  • Conflict Assessment – The Dynamic Factors of Conflict
  • Flexing Communication Styles to Manage Conflict
  • Using Emotional Intelligence to Respond to Conflict
  • Creating New Outcomes using a 7 Step Model
  • The Benefits of This Program include:

  • A transformed perspective on the value and possibilities of using conflict as a tool for growth
  • Enhanced communication skills to pro-actively address conflict
  • Working knowledge of personal conflict management “style” and enhanced skills to respond to the conflict style of others.
  • All levels of the organization can benefit from this program; however the program can be tailored to address specific needs and experience. Participants use their real work-life issues – to learn and practice the framework of this program.

    This program is designed as a 1 or 2 day program.

    For more information on this program, contact George or Louise Altman at 858 350 5550 or email here.

    “The Responding to Conflict course was a life-changing experience. It helped me become a better person, husband, father and colleague. I wish everyone could listen to George at least once to hear his ideas on communication, conflict resolution as well as understanding and controlling your emotions.”
    John Litvinchuk, CEO, SMW Gold