TRANSFORMING CONFLICT INTO OPPORTUNITY

(Tools for Real Change)

How much wasted energy have your employees and organization spent on unresolved and unproductive conflicts?
How skilled is your workforce in managing differences and diversity?
How does your organization “model” its policies and practices in dealing with conflict?
Is your organization harnessing the positive potential of conflict?

Conflict is a fact of life in every workplace. In fact, used wisely, conflict can present important opportunities for growth, clarification and change.

Yet most individuals and organizations still respond to conflict with the same, old tired strategies based on: attack, defense or avoidance.

Rarely do individuals and organizations recognize and use conflict to build relationships, deepen understanding and energize commitment and creativity.

Transforming Conflict offers participants a dynamic program designed to:

Challenge old assumptions and behaviors in responding to conflict, and to demonstrate the positives inherent in conflict
Motivate participants to search for new, creative and satisfying alternatives in dealing with differences and disagreements
Create deeper understandings of the motivations of self and others that push for change and show up as conflict
Excite and stretch participants to move beyond their comfort zones
Energize participants with new perspectives, clarified emotions and more choice based behaviors in dealing with conflict

MODULES

Understanding & Reframing Conflict - Exploring the Beliefs, Attitudes and Expectations Regarding Conflict
The Dynamic Factors of Conflict - How To Assess, Understand and Work with Different Types of Conflict
Creating New Outcomes - Implementing a 7-Step Model to Know What You Want and Learn How To Get There
Learning How To Flex Your Communication Style In Conflict
Using Emotional Intelligence - Learn the Basics of Working with Emotions and Developing Creating Emotional Competency
Perceptions are Everything - Working with Perceptual Models in Understanding and Managing Conflict
Developing the Core Communication Skills - Deeper Perspectives and Skills in Listening, Non-Verbal and Assertive Communication

Program Format & Audience

Program is designed for a 2 day format. The 3 day format goes beyond the communication basics in Module 7 and includes expanded practice sessions in skills development, a Module entitled, Using Feedback as a Positive Tool for Growth and the Conflict Style Inventory.
Program is designed for audiences at all levels of the organization. It can be tailored for organizational leaders with a focus on the Fundamentals of Creating Positive Workplace Cultures.

PARTICIPANTS TAKE AWAY

A transformed perspective on the value and possibilities of using conflict as a tool for growth and change – in their relationships, teams and within the organization
The tools to move from unproductive habits to pro-active strategies
Working knowledge of personal conflict management “style” and enhanced skills to respond to the style of others
A model to work effectively with emotional triggers

New levels of abilities in the use of core communication skills to pro-actively respond to conflict